Privacy policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

This Privacy Policy explains how BuzzKill Pest Control (“BuzzKill,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit www.pestbuzzkill.com, contact us, request a quote, schedule service, or otherwise interact with us (collectively, the “Services”).

If you have questions, contact us at info@pestbuzzkill.com or 508-258-9294.

1) Information we collect

We may collect the following categories of information, depending on how you interact with us:

A. Information you provide to us

  • Contact information: name, email address, phone number.

  • Service and billing information: service address, billing address, invoice details, service notes you provide, preferred appointment times.

  • Account information (if applicable): login credentials for a customer portal.

  • Communications: messages sent through forms, email, chat, phone, or SMS; scheduling notes; customer support requests.

  • Photos and property information (if provided): photos of pest issues or affected areas; access instructions (e.g., gate codes).

B. Information collected automatically

When you use our website, we (and our service providers) may automatically collect:

  • Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, time spent, referring URLs, and clicks.

  • Approximate location: inferred from IP address (not precise GPS unless you explicitly allow it on your device).

C. Information from third parties

We may receive information from:

  • Payment processors (confirmation of payment status and limited billing details).

  • Scheduling/CRM platforms used to manage appointments and customer requests.

  • Advertising and analytics providers (performance and attribution data).

  • Review platforms (if you post a review and we respond).

2) How we use information

We use information to:

  • Provide and manage our Services (quotes, scheduling, dispatch, service delivery).

  • Process payments, send invoices/receipts, and manage subscriptions or service plans (if offered).

  • Communicate with you (appointment reminders, service updates, customer support).

  • Improve our website, Services, and customer experience.

  • Send marketing communications (where permitted), including promotions and seasonal reminders.

  • Detect, prevent, and respond to security incidents, fraud, or misuse.

  • Comply with legal obligations and enforce our agreements.

3) How we share information

We may share information in the following circumstances:

A. Service providers

We share information with vendors who help us run our business, such as:

  • website hosting and IT providers

  • scheduling/CRM and field‑service tools

  • payment processors

  • email/SMS communications providers

  • analytics and advertising partners

They are authorized to use information only as needed to provide services to us.

B. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

C. Legal and safety

We may disclose information if required by law, legal process, or to protect rights, safety, and security (including investigating potential violations of our terms).

D. With your direction

We may share information when you request or consent to the sharing (for example, coordinating with a property manager or landlord you identify).

4) Cookies and similar technologies

We may use cookies, pixels, and similar technologies to:

  • keep the website functioning (essential cookies)

  • remember preferences

  • understand website traffic and performance (analytics)

  • measure ad performance and show more relevant ads (advertising)

Your choices: You can control cookies through your browser settings and (if implemented) our cookie banner/preferences tool. Blocking some cookies may impact site functionality.

5) Marketing communications

You can opt out of marketing emails at any time by using the “unsubscribe” link in our messages or by contacting us at [support@yourdomain.com].

We may still send non‑marketing messages, such as appointment confirmations, service updates, invoices, and important notices.

6) SMS/text messaging

If you provide your phone number, we may send texts related to:

  • appointment confirmations and reminders

  • technician arrival updates

  • service follow‑ups

  • (if you opt in) promotions and marketing offers

Opt out: Reply STOP to unsubscribe from marketing texts. Reply HELP for help. Message and data rates may apply. Message frequency varies.

7) Data retention

We keep information for as long as reasonably necessary to:

  • provide the Services

  • maintain business records

  • comply with legal/tax/insurance requirements

  • resolve disputes and enforce agreements

Retention periods vary depending on the type of information and purpose.

8) Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us so we can delete it.

10) Your privacy rights and choices

Depending on where you live, you may have rights to:

  • request access to certain information we have about you

  • request correction of inaccurate information

  • request deletion (subject to exceptions)

  • opt out of certain uses (such as marketing)

To submit a request, email info@pestbuzzkill.com with the subject line “Privacy Request”. We may need to verify your identity before processing requests.

Do Not Sell or Share / targeted advertising

If we use advertising cookies or share identifiers for ad measurement, you can limit this by adjusting cookie settings and using industry opt‑out tools where available. If you implement a dedicated “Do Not Sell or Share My Personal Information” link, place it in your website footer and reference it here.

11) Third‑party links

Our website may link to third‑party sites (e.g., review platforms). Their privacy practices are governed by their own policies, not ours.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date shows when it was most recently revised. Material changes may be posted on this page.