Terms of service

Effective Date: January 1, 2026
Last Updated: January 1, 2026

These Terms & Conditions (“Terms”) govern your use of www.pestbuzzkill.com and any online features, quotes, scheduling tools, customer portals, or communications offered through the website (the “Site”). By using the Site, you agree to these Terms.

If you do not agree, do not use the Site.

1) Definitions

  • “Company,” “we,” “us,” “our” means BuzzKill Pest Control LLC.

  • “You” means any person or entity using the Site.

  • “Services” means pest control, inspections, treatments, and related services we may provide.

2) Site use and eligibility

You agree you are at least 18 years old (or the age of majority in your jurisdiction) and capable of entering into a binding agreement.

You agree not to:

  • misuse the Site (including hacking, scraping, or interfering with security)

  • submit false information

  • use the Site to violate any laws or regulations

3) Quotes, scheduling, and service requests

A. Quotes and estimates

Any quote requested through the Site is an estimate based on the information provided and may change after inspection, scope clarification, access constraints, infestation severity, or other factors.

B. Appointment requests

Submitting an appointment request does not guarantee a booking until we confirm it by phone, email, or text.

C. Access and preparation

You are responsible for providing safe and timely access to the service location, including:

  • unlocking gates/doors (as arranged)

  • securing pets

  • following preparation instructions (if any)

  • ensuring the area is reasonably clear for treatment

If we cannot access the service area or conditions are unsafe, we may reschedule and/or charge a trip fee where permitted by law and disclosed in advance.

4) Service limitations and no guaranteed results

Pest control outcomes vary due to factors outside our control (e.g., sanitation, construction gaps, weather, neighboring infestations). Unless we expressly provide a written guarantee for a specific service, we do not guarantee complete elimination of pests or that pests will not return.

Any warranty, re‑service policy, or guarantee is only as stated in your written service agreement, invoice, or plan terms (if applicable).

5) Payments, billing, and refunds

A. Payment terms

You agree to pay all charges associated with Services you approve, including applicable taxes and fees. Payment may be due at time of service unless otherwise stated in writing.

B. Online payments

If you pay through the Site, payments are processed by third‑party payment processors. We do not control their systems and are not responsible for their acts or omissions.

C. Late payments

If permitted by law, late balances may be subject to late fees, interest, or collection costs as described on your invoice or service agreement.

D. Refunds

Refund eligibility (if any) depends on the service performed, materials used, and any applicable written plan terms. Contact info@pestbuzzkill.com for refund requests.

6) Subscriptions and service plans

If you enroll in a recurring service plan:

  • You authorize us (or our payment processor) to charge the payment method on file according to the plan schedule.

  • Plans may auto‑renew until canceled.

  • You can cancel according to the cancellation policy provided at enrollment or in your plan documentation.

  • Price changes will be communicated as required by law and may apply on renewal.

7) Cancellations and rescheduling

Unless otherwise stated in writing, we may require 24 hours notice to cancel or reschedule an appointment to avoid a cancellation/trip fee. Policies may vary by service type and will be disclosed during booking.

8) Customer responsibilities and property conditions

You represent that:

  • you own the property or have authority to request service

  • you will inform us of relevant conditions (e.g., allergies, sensitive areas, aquariums, wells, crawlspaces, aggressive animals, recent construction)

  • you will follow post‑service instructions (ventilation, re‑entry times, cleaning guidance, etc.)

You are responsible for removing or protecting fragile items in areas to be treated when reasonably requested.

9) Content, reviews, and user submissions

If you submit reviews, photos, testimonials, or other content through the Site or our platforms, you grant us a non‑exclusive, royalty‑free license to use, display, reproduce, and publish that content for business purposes (e.g., marketing), unless prohibited by law.

Do not submit content that is unlawful, defamatory, infringing, or violates anyone’s rights.

10) Intellectual property

The Site and its content (logos, text, images, designs, videos) are owned by the Company or its licensors and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works except as allowed by these Terms or with our written permission.

11) Third‑party services and links

The Site may include links or integrations with third‑party services (e.g., payment processors, scheduling tools). We are not responsible for third‑party content, policies, or practices.

12) Disclaimers

THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

We do not warrant that the Site will be uninterrupted, secure, or error‑free.

13) Limitation of liability

To the maximum extent permitted by law:

  • The Company will not be liable for indirect, incidental, special, consequential, or punitive damages.

  • The Company’s total liability for any claim relating to the Site will not exceed the amount you paid us for Services through the Site in the 3 months prior to the event giving rise to the claim (or $100 if no payments were made through the Site).

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14) Indemnification

You agree to indemnify and hold harmless the Company and its employees, contractors, and affiliates from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the Site, your violation of these Terms, or your violation of any rights of another.

15) Dispute resolution and governing law

Governing law: These Terms are governed by the laws of Massachusetts, without regard to conflict of law principles.

Venue: Unless otherwise required by law, disputes will be brought in the state or federal courts located in Massachusetts, and you consent to jurisdiction there.

If you want mandatory arbitration/class action waiver language, tell me what state you operate in and whether you want arbitration to apply to site use only or also to service disputes. (Arbitration language should be reviewed by counsel because it can be enforceability‑sensitive.)

16) Changes to these Terms

We may update these Terms from time to time by posting the updated version on the Site and changing the “Last Updated” date. Your continued use of the Site after changes means you accept the updated Terms.